Experience by Design
People-Centered Construction with Jesse Hernandez
On this episode of Experience by Design, we welcome Jesse Hernandez of Depth Builder and No BS with Jen and Jess on YouTube. Jesse takes us through his start as a journeyman plumber and to speaking in front of construction and skilled trades audiences. He tells us about how poor early decisions led him to 12 Step rooms, and how he uses that as a foundation for the themes he covers. He tells how the construction industry is starting to break the masculinity wall to start showing caring and empathy. Jesse shares his own experience, strength, and hope, going into how service is an essential component of what he does and what he hopes to achieve with his message of people-centered experiences.
Other episodes of this podcast
Experience by Design
Designing for Community with Mack Garrison
Experience by Design welcomes Mack Garrison to the studios to talk about the motivation behind Dash Studio, an animation studio that is powered by community. We talk about the moment that he knew he needed to design a better place to work, design an environment where creatives could be energized and not burned out, design with community partners to tell their stories, and design content that creates change. We also explore the main lessons that he learned from this journey, and how others can benefit from the power of community.
Experience by Design
The Harley-Davidson Experience with Ken Schmidt
On this episode of Experience by Design, we welcome brand master and motorcycle rider Ken Schmidt. Ken was the director of communications at Harley-Davidson, where he helped to oversee the company's turnaround and rebranding. We talk about the legacy of Harley-Davidson, and how it embraced a new direction while retaining its traditional vision. We explore the importance of voice of the customer in how the bikes were designed, and how that turned into the company's path to success. We discuss the importance of being inclusive in design in order to attract a broader customer base. And we talk about what happens when you buy a bike that is not fitted to your needs and identity.
Experience by Design
Engineering Customer Experiences with Michelle Spaul
On this episode of Experience by Design, we welcome Michelle Spaul to the studios. Michelle will tell you about how her varied interests drive her work. Coupled with her background in manufacturing systems engineering, she is well suited to capture a holistic understanding of what makes for a good customer experience. We talk about her start at Phillips, and her work with Rolls-Royce. We also talk about how listening to customers is vital to understanding how to improve experiences. She explains how there are listening outposts everywhere, if we only want to listen! And when we listen to feedback, we can't get defensive about it.
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