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Gary David + Adam Gamwell

Experience by Design

best practices   •   96 episodes

This is experience by design, a podcast that brings new perspectives to the experiences we have everyday. Does standing in line always have to suck? Why are
airports so uncomfortable? What does it mean to be loyal to a brand? Why do you love being connected but dislike feeling tethered to your smart ... show more
... show more

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Experience by Design

Creating Connected Experiences with Unni Turrettini

On this episode of Experience by Design, we welcome author, speaker, and connection advocate Unni Turrettini. Unni is about helping people find deeper connection and belonging in their personal and professional lives. She talks about the pandemic of loneliness even in places like Scandinavia, which is supposed to be the happiest place on Earth. We also talk about how money cannot replace connectivity. Finally we explore how unless you focus on valuing your people as the most important part of your business, you are not going to be as succsseful.

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Experience by Design

Humanizing the Real Estate Experience with Liz Rossof

On this episode of Experience by Design, we welcome Liz Rossof of the Denver Nook to the show. Liz is a real estate agent with a guerilla art background and a punk rock sensibility. We talk wit Liz about how she ties those elements together in order to bring a better experience for people who are looking for not a house, but a home. We also talk about how to overcome the history of real estate, which has been plagued with unethical behavior. Finally, we talk about how to break the model in a profession by approaching things with an artist's eyes.

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Experience by Design

eLearning Experience Design with Tim Slade

On this episode of Experience by Design podcast, we welcome Tim Slade of the eLearning Designers Academy. Tim focuses on helping educators and professional developers reach their audience through online learning. We explore what it means to make online e-learning content. We talk about how different content can be designed for different audiences and generations. Finally we look at how to keep friction in learning so that growth is possible.

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Experience by Design

Human Elements of Customer Experiences with Karl Sharicz

Today on Experience by Design, we welcome Karl Sharicz to the podcast. Karl's background in chemistry has served him well in customer experience. Looking at how elements mix together, measuring the outcomes, experimenting with different approaches. All together it has led to being a CX thought leader, author, and trainer. We explore Karl's approach to CX, how service and science can go together, and how to keep people as our primary focus.

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Experience by Design

Interiors for Better Experiences with Carolyn Boldt

On this episode of Experience by Design, we welcome Carolyn Boldt, interior designer, co-founder of the firm CrossFields, and creator of the online course Office Design Bootcamp. Carolyn takes us through her journey to become an interior designer, how she came to specialize in designing chiropractic offices, and how to design environments with intentionality in order to make better experiences.

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Experience by Design

Grounded Leadership and Employee Experience with Tony Martignetti

Today on Experience by Design, we welcome Tony Martignetti to the ExD studios. Tony has had a wonderful journey to today helping leaders become more grounded and calm in their approach. We talk about the influence his immigrant parents had on his development, his career spent in the sciences, how he found purpose through being burned out, and what it means to create connected environments in the workplace.

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Experience by Design

Designing an Authentic Brand with Vladimer Botsvadze

Today we welcome Vladimer Botsvadze to the Experience by Design studio. Vladimer has had an interesting journey to being a top marketing influencer. From a PhD in Supply Chain from Georgia (the country, not the state), he made his way to the US and social media influencing, branding, and marketing. We talk about what it means to make one's self a brand. We also talk about how creating an authentic you can be a challenge. Finally, we talk about what is involved in a supply chain PhD!

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Experience by Design

Designing Environments for Learning with Mary Ruppenthal

In this episode of Experience by Design, we welcome Mary Ruppenthal, Associate Principal at HED, one of the oldest and largest architecture and engineering firms in the United States. Mary has a career of experience working with educational institutions and communities to create learning solutions that serve more than just students. We explore how the next generation of educational environments are being built for multiple purposes beyond what happens in the classroom. She shares lessons of navigating the politics of design, divergent stakeholder perspectives, considering sustainability, and emerging trends. She describes how heading up these projects is like creating music with our clients so that together they can produce beautiful harmonies.

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Experience by Design

Creating Serendipitous Experiences with David Adler

On this episode of Experience by Design, we welcome David Adler, Founder and Chairman of BizBash, as well as author of "Harnessing Serendipity." David has a passion for creating opportunities for people to form connections. We explore what it means to design experience where people can have authentic moments of engagement and form serendipitous relationships that can be fulfilling. We talk about the oxytocin and emotional contagion, Jeffersonian dinner parties, being a collaboration artist, and how to harness serendipity.

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Experience by Design

Execution for Customer Experience with Rick Denton

On this episode of Experience by Design, we welcome Rick Denton from EX4CX. Rick has been working with companies to improve their customer experience strategy. Along the way, he has learned not only what to do, but what not to do as well. For instance, companies swing between extremes too often. They lean too much on technology as a solution. They mismeasure what success means. And ultimately, they do not value the role of people enough. We explore how to execute a better CX strategy, how to focus on people and not process, and how to bring better experiences as a result.


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